Is your monitor not communicating DDC/CI with your computer?
My symptoms included:
- The monitor being set a screwy resolution when first connecting to the computer (but allowing the proper resolution after tweaking in macOS or Windows display settings)
- The monitor’s manufacturer and model information not being picked up by the computer
- DDC/CI commands being completely unavailable to any connected computer’s software, making software-driven brightness control unavailable
For me, it was because I was using a HDMI->DisplayPort cable, and that in-cable adapter must have had some shit logic in it.
It was all fixed by using a different cable to connect the computer to the monitor.